Refund & Cancellation Policy

Cancelling a booking

• Before payment: cancel anytime at no cost.
• After payment, before the Professional accepts: full refund.
• After acceptance, before work begins: refund minus reasonable costs already incurred (such as travel already underway), assessed case by case.
• After work has started: refunds are handled through our resolution process below.

Quote-based services

For services priced by quote (plantation work, painting, tree cutting and similar), you pay only after approving the quote. Declining a quote costs nothing.

If something goes wrong

If a service was not delivered, was incomplete, or was materially not as described, raise it with us within 48 hours of the scheduled service (see Contact). We review the booking record, completion evidence, and both parties' accounts, and where a refund is due we initiate it promptly.

Refund timelines

Approved refunds are processed to the original payment method via Razorpay, typically within 5–7 business days of approval; exact crediting time depends on your bank or card issuer.

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